Shipping
We ship across Europe.
Orders over €100 receive free standard shipping.
For orders under €100, shipping costs are calculated at checkout.
Orders placed before 12:00 (CET) are shipped the same day.
Most deliveries arrive within 2–7 business days, depending on your local postal service.
We design our packaging with care to reduce waste.
All materials are recyclable paper, and we avoid unnecessary plastics wherever possible.
Returns
To reduce unnecessary transport and its environmental impact, we encourage thoughtful purchasing and careful size selection.
If you need to return an item, you may do so within 14 days of receiving your order. Items must be returned unused, in their original packaging, with all labels attached.
A €6 return fee is deducted to help cover transport and handling costs and to support more responsible shipping practices. Return shipping costs are the responsibility of the customer unless the item arrives damaged or faulty.
To start a return, please contact us at shop@slowhug.com
We’re happy to help.