Privacy policy

Last updated: 18 September 2026

SlowHug respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from slowhug.com.

Who we are

SlowHug is a brand of Jungmin Studio.

Business name: Jungmin Studio, trading as SlowHug
Address: Frogersingel 10, 2628 WW Delft, Netherlands
KvK number: 73948675
VAT number: NL002469847B67
Email: info@slowhug.com

For the purposes of applicable data protection law, Jungmin Studio is the controller of your personal data.

Information we collect

When you visit our website or place an order, we may collect:

  • Your name, email address, phone number and delivery or billing address

  • Order information, including products purchased and payment status

  • Messages or information you send us through email or our contact form

  • Device and website-use information, such as your IP address, browser, pages visited and cookies

We do not directly store your full payment-card details. Payments are processed securely by our payment providers.

How we use your information

We use your personal information to:

  • Process, confirm and deliver your order

  • Communicate with you about your order, delivery, return or customer-service request

  • Process returns and refunds

  • Prevent fraud and keep our website secure

  • Meet legal, tax and accounting obligations

  • Send our newsletter or marketing emails only when you have chosen to receive them

Legal basis for processing

We process your information when it is necessary to fulfil our contract with you, for example to process and deliver your order. We may also process information to meet legal obligations, to protect our legitimate business interests such as preventing fraud, or when you have given us consent, for example for marketing emails or non-essential cookies.

Sharing your information

We share personal information only when necessary to operate our business and provide our services. This may include:

  • Shopify, which hosts our online store

  • Payment providers, to process payments securely

  • Delivery partners, to send your order

  • Judge.me, to collect and display product reviews when you choose to leave one

  • Professional advisers, tax authorities or public authorities where required by law

Some of these providers may process data outside the European Economic Area. Where this happens, we rely on appropriate safeguards required by applicable data-protection law.

Marketing emails

If you subscribe to our newsletter, we may send you news, product updates and offers. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@slowhug.com.

Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website, shopping cart and checkout to work properly. With your consent, we may also use cookies to understand website use and improve our advertising.

You can manage your cookie preferences through the cookie banner on our website or through your browser settings. Please note that disabling necessary cookies may affect how our website functions.

How long we keep your information

We keep order and customer information for as long as necessary to fulfil your order, provide customer service and meet legal, tax and accounting requirements. We keep newsletter information until you unsubscribe or ask us to delete it, unless we are required to retain it for another legal reason.

Your rights

If you are located in the European Economic Area or the United Kingdom, you may have the right to:

  • Access the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Object to or restrict certain processing

  • Withdraw your consent at any time

  • Request a copy of your information in a portable format

To exercise any of these rights, email us at info@slowhug.com.

You also have the right to make a complaint to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

Children

SlowHug sells products for babies and children, but our website and purchases are intended for adults. We do not knowingly collect personal information directly from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

info@slowhug.com
Jungmin Studio, trading as SlowHug
Frogersingel 10, 2628 WW Delft, Netherlands